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<div class="announcement_box"><h6>Blackboard Support Announcements</h6>
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Recent  Service Status

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titleBlackboard Learn - Running Normally

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titleShareStream - Issues ReportedRunning Normally

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titleCollaborate Ultra - Running Normally

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titlePredict - Running Normally

Important Blackboard Access and Finance Holds

The University is implementing a policy which will disable access to Blackboard in some circumstances. If you declared that your student fees would be paid by a loan or grant from the Student Loans Company and you have yet to send confirmation to the Fees Office you may be unable to access Blackboard from Wednesday 28th November.

The University receives electronic confirmation of all tuition fee loans and grants. If you have applied for a tuition fee loan/grant you should in the first instance contact Student Finance NI, or the relevant funding support body to establish the progress of your application and whether you are required to take any necessary action.  If you have not applied for a tuition fee loan or a tuition fee grant, please telephone the Fees Office on 028 7012 4252 to set up an alternative payment method.  Any general queries should be emailed to fees@ulster.ac.uk.

Please contact the Fees Office as soon as possible to ensure continuity of Blackboard access, particularly if assessments are due to be submitted this week.

New Tips for recording ShareStream Videos

To help students and staff with the process of recording videos, we've created a quick Tips for recording ShareStream Videos support page.  

New Panopto Video Tools 

During its pilot period, the Panopto video service is available for use by staff and students. We've created a Panopto Video Tools page to show staff the basics of using Panopto within Blackboard Learn.


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{html}<div class="content_box"><h6>Blackboard Learn Knowledge Base </h6>
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This is the home of the Blackboard Learn Support wiki space. It is a support area detailing common Blackboard issues and solutions, as well as guides to help staff and students get the most from Blackboard. All current topics are listed in the panel on the left hand side of the screen. The main wiki sections are also linked to at the top of the screen.

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support-recentlyupdated

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<h6>Top Tips</h6>
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1. Students please read the start of term checklist. Staff should read the Start of Term Staff Checklist.

2. Check that your browser is compatible with Blackboard Learn 9.1, Select Browser Checker

3. Blackboard Learn is available via the portal (http://portal.ulster.ac.uk) or directly via the web address https://learning.ulster.ac.uk.

4. Staff should use the Module Access Request system to request access to a module, migrate content between modules or request a Support Area.

5. If your module contains ShareStream videos you will need to migrate these. Full instructions are available on our Migrating Share Media Assets page.

6. It is important that new and returning students sucessfully complete their Online Enrolment, only registered students (status RE) will gain access to University Ulster systems (Blackboard Learn, Portal, e-mail).

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