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Introduction

If you are unable to view announcements, discussion postings, quiz windows, and download links, you need to disable your browser's pop-up blocker as WebCT uses pop-ups for these functions.

For security reasons, most recent browsers disable pop-ups by default. We recommend that you enable pop-ups for the University of Ulster domain only. The following steps explain how.

Note
Pop-ups are one of the most common browser issues affecting WebCT. Many correct the problem and do not realise that browser updates may turn the pop-up blocker back on, necessitating correcting the problem again.

On this page

Pop-up blocker test window

Each time you log in to WebCT you should see a pop-up window. It is designed to test for the presence of a pop-up blocker. It should disappear of its own accord within a few seconds. This is the WebCT pop-up window you should see:

WebCT Pop-up window

If the pop-up blocker test window does not appear and you are using Internet Explorer, you may receive the following yellow alert bar: "Pop-up blocked. To see this pop-up or additional options click here", and the pop-up error message, "It appears you are using a popup blocker. Because this application uses popup windows, we recommend you disable your popup blocker before continuing" - this means your pop-up blocker is currently enabled and needs to be disabled.

Pop-up blocker error message in Internet Explorer

Disabling pop-up blocker (Internet Explorer)

  1. To disable the pop-up blocker you can right click on the yellow alert bar and select 'Temporarily Allow Pop-ups' or 'Always allow Pop-ups from this site...'
  2. However, as a permanent solution we recommend that you make the University of Ulster a trusted domain by going into your Pop-up Blocker Settings.
    1. From 'Tools' menu select 'Pop-up Blocker Settings'
    2. Under 'Address of website to allow:' enter *.ulster.ac.uk and click on 'Add'. The University of Ulster is now a trusted domain and pop-ups will be allowed for University sites only.



Disabling pop-up blocker (Firefox)

  1. Select the 'Tools' menu near the top of the Firefox window.
  2. Select 'Options...' from the drop down menu.
  3. Select the 'Content' tab at the top of the 'Options...' window.
  4. Find the line that reads "Block pop-up windows" and click the "Exceptions" button next to it.
  5. In the field under 'Address of web site' enter *.ulster.ac.uk.
  6. Click the 'Allow' button to add it to your exception list.