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Blackboard Support Announcement

New Service Status
Blackboard Learn - Running Normally

ShareStream - Running Normally

 Updated  Assignment submissions to Turnitin 

A number of students have reported issues when attempting to submit assignments to Turnitin through Blackboard. The problem is specific to the version of Internet Explorer installed in student labs and LRCs. While this issue is being investigated students are advised to upload assignments through Google Chrome, the alternative web browser available on computers in the LRC and student labs

 Updated  Java Security Levels 

Following the recent update of Blackboard Learn, users will need to add an additional Site Exception to their Java Site Exception list. The Java Security Levels support page has been updated to reflect this.

 New  New Blackboard Learn Features 

The recent update to Blackboard Learn has added several new features.  Our Using Date Management, Using Student PreviewDelegated Grading and Portfolio Homepage support pages outline these new features.

New  ShareStream Video Tools

 An introduction to ShareStream and instructions for using the ShareStream Pick-n-Play and Mash-up tool are available on our  ShareStream Video Tools  page

Blackboard Learn Knowledge Base

This is the home of the Blackboard Learn Support wiki space. It is a support area detailing common Blackboard issues and solutions, as well as guides to help staff and students get the most from Blackboard. All current topics are listed in the panel on the left hand side of the screen. The main wiki sections are also linked to at the top of the screen.

Top Tips

1. Students please read the start of term checklist. Staff should read the Start of Term Staff Checklist.

2. Check that your browser is compatible with Blackboard Learn 9.1, Select Browser Checker.

3. Blackboard Learn is available via the portal ( or directly via the web address

4. Staff should use the Module Access Request system to request access to a module, migrate content between modules or request a Support Area.

5. It is important that new and returning students sucessfully complete their Online Enrolment, only registered students (status RE) will gain access to University Ulster systems (Blackboard Learn, Portal, e-mail).

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