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Blackboard Support Announcement

Recent Service Status

Blackboard Learn - Running Normally

Blackboard Learn Managed Hosted

The migration of Ulster's Blackboard Learn system to managed hosting is complete.

The corresponding switch-over of the Module Access Request system is underway -- outstanding requests made since Thursday 25 August are not yet available in Blackboard but will be processed as soon as possible.

An all staff/student email will be sent on Monday morning when the environment is officially live.  You can use the system on Sunday 28 August during this at risk period, bearing in mind that some staff access requests have yet to be activated.

Recent Module Access Requests

We will be moving all access and content requests to the new Module Manager application - to coincide with the switch-over to Blackboard Managed Hosting. The old Module Access Request System will be deactivated. The new Module Manager is available at: http://addl.ulster.ac.uk/modulemanager .

Requests for module access or content migrations can still be made during Blackboard's downtime, however, they will not be processed until Blackboard is back online on 29 August.

Updated  ShareStream Video Tools

ShareStream - Running Normally

An introduction to ShareStream and instructions for using the ShareStream Pick-n-Play and Mash-up tool are available on our  ShareStream Video Tools  page

Blackboard Learn Knowledge Base

This is the home of the Blackboard Learn Support wiki space. It is a support area detailing common Blackboard issues and solutions, as well as guides to help staff and students get the most from Blackboard. All current topics are listed in the panel on the left hand side of the screen. The main wiki sections are also linked to at the top of the screen.

Recently updated content

Recently Updated

Top Tips

1. Students please read the start of term checklist. Staff should read the Start of Term Staff Checklist.

2. Check that your browser is compatible with Blackboard Learn 9.1, Select Browser Checker

3. Blackboard Learn is available via the portal (http://portal.ulster.ac.uk) or directly via the web address https://learning.ulster.ac.uk.

4. Staff should use the Module Access Request system to request access to a module, migrate content between modules or request a Support Area.

5. If your module contains ShareStream videos you will need to migrate these. Full instructions are available on our Migrating Share Media Assets page.

6. It is important that new and returning students sucessfully complete their Online Enrolment, only registered students (status RE) will gain access to University Ulster systems (Blackboard Learn, Portal, e-mail).

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