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Blackboard Support Announcements

Recent  Service Status

Blackboard Learn - Running Normally

ShareStream - Running Normally

Collaborate Ultra - Running Normally

Important Scheduled Blackboard Update

Blackboard will be unavailable from 12.30am on Sunday 26 August 2018 to allow for a system upgrade in preparation for the new academic year. The update addresses some known issues with our current version. The system will be unavailable for a maximum of 12 hours. The Module Manager will be available for requests during the update and all outstanding requests will be processed when the update is complete.

New Tips for recording ShareStream Videos

To help students and staff with the process of recording videos, we've created a quick Tips for recording ShareStream Videos support page.

Blackboard Learn Knowledge Base

This is the home of the Blackboard Learn Support wiki space. It is a support area detailing common Blackboard issues and solutions, as well as guides to help staff and students get the most from Blackboard. All current topics are listed in the panel on the left hand side of the screen. The main wiki sections are also linked to at the top of the screen.

Recently updated content

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Top Tips

1. Students please read the start of term checklist. Staff should read the Start of Term Staff Checklist.

2. Check that your browser is compatible with Blackboard Learn 9.1, Select Browser Checker

3. Blackboard Learn is available via the portal (http://portal.ulster.ac.uk) or directly via the web address https://learning.ulster.ac.uk.

4. Staff should use the Module Access Request system to request access to a module, migrate content between modules or request a Support Area.

5. If your module contains ShareStream videos you will need to migrate these. Full instructions are available on our Migrating Share Media Assets page.

6. It is important that new and returning students sucessfully complete their Online Enrolment, only registered students (status RE) will gain access to University Ulster systems (Blackboard Learn, Portal, e-mail).

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