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Blackboard Support Announcement

Recent Service Status

Blackboard Learn - Running Normally

ShareStream - Issue with processing of newly uploaded videos

Collaborate Ultra - Running Normally

 New New responsive Blackboard theme

A new responsive look/theme has been applied to Blackboard Learn. When users log in to Blackboard Learn on a mobile device, tablet or 'low' resolution screen, screen elements such as the course menu and control panel compress or change position. For more information please see our Blackboard Learn Custom Theme 2018 support page.

New Tips for recording ShareStream Videos

To help students and staff with the process of recording videos, we've created a quick Tips for recording ShareStream Videos support page.

Blackboard Learn Knowledge Base

This is the home of the Blackboard Learn Support wiki space. It is a support area detailing common Blackboard issues and solutions, as well as guides to help staff and students get the most from Blackboard. All current topics are listed in the panel on the left hand side of the screen. The main wiki sections are also linked to at the top of the screen.

Recently updated content

Recently Updated

Top Tips

1. Students please read the start of term checklist. Staff should read the Start of Term Staff Checklist.

2. Check that your browser is compatible with Blackboard Learn 9.1, Select Browser Checker

3. Blackboard Learn is available via the portal ( or directly via the web address

4. Staff should use the Module Access Request system to request access to a module, migrate content between modules or request a Support Area.

5. If your module contains ShareStream videos you will need to migrate these. Full instructions are available on our Migrating Share Media Assets page.

6. It is important that new and returning students sucessfully complete their Online Enrolment, only registered students (status RE) will gain access to University Ulster systems (Blackboard Learn, Portal, e-mail).

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